Control Tower Support

Responsibilities:

• Support daily fleet operations by ensuring smooth communication between drivers, customers, and the operations team.
• Maintain accurate GPS and TMS system updates to provide real-time visibility of transport activities.
• Assist in monitoring and reporting fleet status to ensure compliance with operational standards.
• Provide timely emergency support and escalation to minimize service disruptions.
• Contribute to overall logistics efficiency by coordinating transport job inputs and updates.
• Track vehicle movements in real time.
• Ensure GPS data accuracy and update system records promptly.
• Input transport jobs into the TMS system and validate updates and ensure job status is correctly reflected.
• Act as the first point of contact for drivers.
• Relay instructions, updates, and resolve operational queries.
• Provide immediate support during breakdowns, delays, or accidents.
• Escalate issues to supervisors and coordinate recovery actions.
• Assist in scheduling and dispatching vehicles. Monitor fleet performance and report irregularities.
• Respond to customer inquiries related to transport status and ensure timely updates and maintain service quality.
• Prepare daily fleet status reports and maintain records for compliance and audit readiness.
• Monitoring the CCTV and found any irregularity activity please report.